Frequently Asked Questions

Yes. World Cup Information operates under a gaming licence issued by the Curaçao eGaming Authority, and it complies with the anti‑money‑laundering and player‑protection standards set by that regulator. All betting products are regularly audited by independent testing agencies to ensure fairness and randomness.

To complete the KYC (Know‑Your‑Customer) process you must upload a clear photo of a government‑issued ID (passport, national ID or driver’s licence), a recent proof of address such as a utility bill or bank statement dated within the last three months, and, where required, a selfie holding the ID. The verification team usually reviews the documents within 24 hours; once approved you can deposit and withdraw without further delays.

World Cup Information accepts Visa and Mastercard credit and debit cards, e‑wallets like Skrill, Neteller and ecoPayz, direct bank transfers, and the cryptocurrencies Bitcoin (BTC), Ethereum (ETH) and Tether (USDT). Deposits are instant for cards, e‑wallets and crypto; withdrawals to e‑wallets and crypto are processed within 24 hours, while card and bank transfers take 3–5 business days.

The welcome bonus is a 100 % match up to $200 on your first deposit, and it comes with a 35× playthrough requirement that applies only to the bonus amount, not the deposit. You have 30 days from the moment you claim the bonus to meet the wagering condition; contributions from slots count 100 % while table games and live casino contribute 10 % toward the requirement.

Yes. The platform offers deposit limits, loss limits, session‑time alerts, a self‑exclusion option that can be set for a short break or permanently, and links to external support organizations such as Gamblers Anonymous. All responsible‑gambling controls are available in the ‘Account Settings’ section and can be adjusted at any time without contacting support.

You can reach the support team 24/7 via live chat on the website, by email at [email protected], or by phone (local numbers listed in the footer). If the issue isn’t resolved to your satisfaction, you can request escalation to an independent Alternative Dispute Resolution (ADR) provider, whose decision is binding for the operator.